Dr Yogesh Pai P

Associate Professsor

Manipal Institute of Management - MAHE

CURRENT ACADEMIC ROLE & RESPONSIBILITIES

    • Dr Yogesh Pai P is Coordinator for Operations specialization of MBA Program. He is also the Managing Editor for Manipal Journal of Management & Research.  

SUBJECTS CURRENTLY TEACHING

Subject Subject code Semester
Operations Management MGA-602 Semester 2
Services Operation Management MGA-OP-701 Semester 3
Marketing Analytics MGA-MR-706 Semester 3
Healthcare Operations Management MGB-605 Semester 1

ACADEMIC QUALIFICATIONS

Degree Specialisation Institute Year of passing
PhD (Doctor of Philosophy) University of Mysore 2014
M Phil (Master of Philosophy) Alagappa University, Karaikudi 2005
MBA (Master of Business Administration) Department of Management Studies, MIT, Manipal Institute of Technology 2001
BE (Bachelor of Engineering) Industrial Production Manipal Institute of Technology, Mangalore University. 1999

Experience

Institution / Organisation Designation Role Tenure
Manipal Institute of Management, MAHE Associate Professor 2014
Manipal Institute of Management, MAHE Assistant Professor - Selection Grade 2013
Manipal Institute of Management, MAHE Senior Grade Lecturer and Assistant Professor - Senior Grade 2008
Manipal Institute of Management, MAHE Lecturer 2002

AREAS OF INTEREST, EXPERTISE AND RESEARCH

Area of Interest

Service Operations Management, Healthcare and Business Analytics.

Area of Expertise

Service Operations Management, Healthcare, and Business Analytics.

Area of Research

Quality of Services, Service recovery, Human and technology issues in service design, Green supply chain, Healthcare Operations, Service Environment

  • Ramaprasad, B. S., Lakshminarayanan, S., & Pai, Y. P. (2021). Exploring the Mediating Role of Employee Attitudes in the Relationship between High-Performance Work Systems and Turnover Intention among IT Professionals in India: A Serial Mediation Approach. Global Business Review, 22 (1), 197-218(DOI: 10.1177/097215091879535 4). (‘C’ category in ABDC)
  • Pillai, K. R., Upadhyaya, P., Prakash, A. V., Ramaprasad, B. S., Mukesh, H. V., & Pai, Y. (2021). End-user satisfaction of technologyenabled assessment in higher education: A coping theory perspective. Education and Information Technologies. (DOI:10.1007/s10 639-020-10401-2)
  • Kamath, P. R., Pai, Y. P., & Prabhu, N.K.P. (2020). Determinants of Recovery Satisfaction and Service Loyalty: The Differing Effects of Service Recovery System and Service Recovery Performance. Journal of Service Theory and Practice, Vol. 30 No.6,pp. 643-679. (DOI: 10.1108/JSTP-12-2019-0251) (‘A’ category in ABDC)
  • Kamath, P. R., Pai, Y. P., & Prabhu, N. K.P. (2020). Building customer loyalty in retail banking: a serial-mediation approach. International Journal of Bank Marketing, Vol.38 No.2, pp. 456-484. (DOI:10.1108/IJBM-01-2019-0034) (‘A’ category in ABDC)
  • Prabhu, N.K.P., Rodrigus, L.L.R., & Pai, Y.P. (2019). Transformational Leadership and Workplace Spirituality: A Structural Model of Team Effectiveness. Prabandhan: Indian Journal of Management, 12(4), 7-22 (DOI: 10.17010/pijom/2019/v12i4/143344)
  • Prabhu, N. K.P., Rodrigus, L.L.R., Kumar, K.P.V., & Pai, Y.P. (2019). Role of team transformational leadership and workplace spirituality in facilitating team viability: an optimal distinctiveness of identities’ theory-based perspective. Industrial and Commercial Training, 51(2), 64-84 (DOI: 10.1108/ICT-07-2018-0062)
  • Ramaprasad, B. S., Lakshminarayanan, S., & Pai, Y. P. (2018). The relationship between developmental HRM practices and voluntary intention to leave among IT professionals in India: the mediating role of affective commitment. Industrial and Commercial Training, 50(6), 285-304 (DOI: 10.1 108/ICT-01-2018-0001)
  • Ramaprasad, B. S., Prabhu, N.K.P., Lakshminarayanan, S., & Pai, Y. P. (2018). Human resource management practices and organizational commitment: research methods, issues, and future directions (2001-2016). Industrial and Commercial Training, 49(6), 277-287 (DOI: 10.1108/ICT-05-2017-0033)
  • Pai,Y. P., Chary, S.T., & Pai, R.Y. (2018). Measuring patient-perceived hospital service quality: an empirical assessment. International Journal of Health Care Quality Assurance, 31(1), 76-91 (DOI: 10.1108/IJHCQA-04-2017-0064). (‘C’ category in ABDC) 
  • Ramaprasad, B. S., Prabhu, N. K.P., Lakshminarayanan, S., & Pai, Y. P. (2017). Human Resource Management Practices and Organizational Commitment: A Comprehensive Review (2001-2016). Prabandhan: Indian Journal of Management, 10(10), 7-23 (DOI: 10.17010/pijom/2017/v10i10 /118810)
  • Pai,Y.P., & Chary, S.T. (2016). Measuring patient-perceived hospital service quality: A conceptual framework. International Journal of Health Care Quality Assurance, 29(3), 308-340 (DOI: 10.1108/095268613 11319555). (Q2 Scopus)
  • Lakshminarayanan, S., Pai, Y. P., & Ramaprasad, B. S. (2016). Managerial Competencies, Self-Efficacy, and Job Performance: A Path Analytic Approach. Prabandhan: Indian Journal of Management, 9(10), 7-22 (DOI: 10.17010/pijom/2016/v9i10/103068)
  • Lakshminarayanan, S., Pai, Y. P., & Ramaprasad, B. S. (2016). Competency need assessment: A gap analytic approach. Industrial and Commercial Training, 48(8), 423- 430 (DOI: 10.1108/ICT-04-2016-0025)
  • Pai,Y. P., & Chary, S. T. (2013). Dimensions of hospital service-quality dimensions: a critical review - Perspective of patients from global studies. International Journal of Health Care Quality Assurance, 26(4), 308-340 (DOI 10.1108/09526861311319555). (Q2 Scopus)