Mr. Rathindra Nath Samanta

Assistant Professor

Welcomgroup Graduate School of Hotel Administration | WGSHA Manipal - Manipal Academy of Higher Education

Qualification: Master of Travel & Tourism Management

CURRENT ACADEMIC ROLE & RESPONSIBILITIES

    Asst. Professor - Front Office at WGSHA, responsible for teaching
    1. PMS - Opera and IDS Fortune Next to BHM students.
    2. Training students in Practical aspects of Front Office- Reception, Guest Relations, Concierge, Cashiering. Bell Desk etc.

SUBJECTS CURRENTLY TEACHING

Subject Semester / Year
Intermediate course in Front Office Operations -2 3rd Semester

ACADEMIC QUALIFICATIONS

Degree Specialisation Institute Year of passing
Bachelor of Hotel Management Front Office Army Institute of Hotel Management & Catering Technology, Bangalore University 2013

Experience

Institution / Organisation Designation Role Tenure
Army Institute of Hotel Management & Catering Technology, Bengaluru Asst. Professor - Front Office FO Faculty, Placement & Admission Coordinator, Sports Head May 2021 - Sept 2023
AIHM & CT Bengaluru May 2021 - Sep 2023
DoubleTree Suites by Hilton Duty Manager Responsible for overseeing daily operations, handling guest grievances, ensuring employee productivity and creating a positive work environment for employees Dec 2017 - Apr 2021
Hilton EGL FO Executive Handling FO daily operations, execute guest queries, departmental trainer and internal audit Oct 2016 - Dec 2017
The Oberoi, Bengaluru FO Team Leader Handling FO operations, Head Concierge and Cashier, Handling Reservation and Revenue Management June 2013- Sep 2016

AREAS OF INTEREST, EXPERTISE AND RESEARCH

Area of Interest

Front Office - Concierge and Cashiering Operations

Area of Expertise

Front Office - Duty Manager