Rajiv Mishra

Associate Professor

Welcomgroup Graduate School of Hotel Administration | WGSHA Manipal - Manipal Academy of Higher Education

CURRENT ACADEMIC ROLE & RESPONSIBILITIES

    Rajiv Mishra teaches undergraduate students. 

 

SUBJECTS CURRENTLY TEACHING

Subject Subject code Semester
Front Office Operations – Practical BHM-115 First semester, Bachelor of Hotel Management students
Applied Business Communication BAC-107 First semester, Bachelor of Arts in Culinary Arts students
Principles of Marketing BHMTT-103 First semester, Bachelor of Hotel Management, Travel & Tourism students
Front Office Operations – Practical BHM-115 Second semester, Bachelor of Hotel Management students
Business Communication BHM-107 First semester, Bachelor of Hotel Management students
Front Office Management - Theory BHM-207 Second year, Bachelor of Hotel Management students

ACADEMIC QUALIFICATIONS

Degree Specialisation Institute Year of passing
MTM (Masters in Tourism Management) Tourism Management Madurai Kamaraj University, Madurai 2007
MSc HM (Masters in Hotel Management) Hospitality Management Annamalai University, Annamalainagar 2005
PGDBA (Post Graduate Diploma in Business Administration) Marketing Management Management SP Institute, New Delhi 2003
BHM (Bachelor of Hotel Management) Hotel Management Mangalore University, Mangalore 2001
IVQ (International Vocational Qualification) Diploma in Training Skills (Level 2) Training Skills City & Guilds, London
Certified ‘EduNxt’ (a next generation Technology Infused Distributed Learning) Faculty Technology Mediated Learning Faculty Manipal Education Group, Bangalore
Certified ‘External Verifier’ Qualifications & Quality in Hospitality Training IndiaSkills, Bangalore (An initiative of Manipal Education and City & Guilds, London)
Certified Internal Auditor ‘ISO 9001: 2008’ Quality Audit International Organisation of Standardisation, Geneva, Switzerland
Certification in Communication & Business English Communication & Business English English and Foreign Languages University (Formerly CIEFL), Hyderabad
Diploma in Entrepreneurship Management Hospitalitypreneurship Institute of Entrepreneurship Development (IED), Patna
Diploma in Food & Beverage Management Food & Beverage Management All India Council for Management Studies, Chennai
Senior Diploma in Music Instrumental Music - Guitar Prayag Sangit Samiti University, Allahabad
Certification in Computer Applications Computer Applications ET & T Corporation Limited (Ministry of Information Technology), New Delhi

Experience

Institution / Organisation Designation Role Tenure
Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal Academy of Higher Education Assistant Professor - Selection Grade 2012
Sikkim Manipal Academy of Higher Education (SMU) and Academic Consultant, Manipal Global Education Services (MaGE) Program Head - Hospitality & Tourism 2011 - 2012
Sikkim Manipal Academy of Higher Education (SMU), Manipal and Academic Consultant, Manipal Universal Learning (MUL), Manipal Discipline Head & Senior Assistant Professor - Hospitality & Tourism 2007 - 2011
Manipal Universal Learning (MUL), Manipal Manager – Academics (Hospitality & Tourism) 2006 - 2007
Sarosh Institute of Hotel Administration (Nitte Education), Mangalore University, Mangalore Assistant Professor - Rooms Division 2005 - 2006

AREAS OF INTEREST, EXPERTISE AND RESEARCH

Area of Interest

Hospitality & Tourism Education, Front Office Operations & Management and Academic Administration

Area of Expertise

Front Office Operations & Management, Distance Learning, Curriculum Design & Development, Technology Mediated Learning, Online & Web-based Learning, Instructional Designing, Academic Consulting, Format Editing & Peer Reviewing

Area of Research

Hospitality & Tourism Education, Practicum

Professional Affiliations & Contributions

  • Awarded with ‘Genius Millennium Award - 2002’ for excellence in CRM by All India Management Council, New Delhi.
  • Member of (MIH) of the Institute of Hospitality (Formerly HCIMA), London, 2006.
  • Member of (MIMA) of the All India Management Association, New Delhi, 2007.
  • Life Member of Indian Hospitality Congress (IHC), Srinagar-Garhwal, 2007.
  • Life Member of the Indian Society for Training & Development (ISTD), New Delhi, 2007.
  • Life Member of Indian Society for Technical Education (ISTE), New Delhi, 2008.
  • Member of the Distinguished Research Board of Advisors of American Biographical Institute, USA, 2005.
  • Fellow Member of the All India Management Council, New Delhi, 2005.
  • Patron Research Member (PRMSPI) & Fellow Management Member (FMMSPI) of Management S.P. Institute,, Delhi, 2005.

Work Experience

Organisation Role Tenure
Dr. Morepen Laboratories Limited, New Delhi Relationship Executive
The Leela Palace Kempinski, Bangalore (Hotel Leela Venture Ltd.) Rooms Control Coordinator

Strengthening the delivery mechanism in hospitality management education by applying the implications of sound pedagogical theories

2010-01-04

Global Journal of Management and Business Research (GJMBR), USA ISSN 0975-5853, Pages 10-17, Vol 10, Issue 2 (Ver 1.0), April 2010.

A conceptual framework for empowering hospitality and tourism educators in designing extension activities as part of the holistic curriculum

2011-01-01

Indian Journal of Applied Hospitality & Tourism Research (IJAHTR) Special Issue - HR Issues & Challenges, Banarsidas Chandiwala Institute of Hotel Management & Catering Technology (BCIHMCT), New Delhi ISSN: 0975-4954, Pages 85-91, Vol 3, January 2011.

An analytical study on tourists’ satisfaction at the cultural/pilgrimage sites of Sultanganj region of Bhagalpur in Bihar

2009-01-12

Indian Journal of International Tourism & Hospitality Research (IJITHR), Kurukshetra University (Department of Tourism and Hotel Management), Kurukshetra, Haryana ISSN: 0974 -2913, Pages 41-55, Vol III, No. 1, December 2009.

A theoretical framework involving principles of instructional design to reinforce the simulation based learning in hospitality management education

2009-01-12

MMU Journal of Management Practices (MMUJMP) A Bi-Annual Refereed Journal of Management, Maharishi Markandeshwar University, Mullana-Ambala, Haryana ISSN 0974-7257, Pages 29-44, Vol 3, Issues 1 & 2, December 2009.

Imperatives for paradigm shift in human resource development and capacity building initiatives in hospitality and tourism domains - draft proposals of the Ministry of Tourism for 11th five year plan - a critical review

2009-01-01

Hospitality Industry - Contemporary Issues, Bagri & Dahiya, CMTHS, HNB Garhwal University, Srinagar Garhwal, Uttarakhand ISBN: 978-81-904282-1-7, Pages 17- 28, 2009.

Application of customer relationship management (CRM) methodologies as an enterprising strategy for the hospitality and tourism education

2011-01-01

Proceedings of The Inaugural India International Hotel, Travel and Tourism Research Conference: Examining and Debating Trends, Challenges and Issues, Department of Tourism and Hospitality Management, University of Waikato, New Zealand in association with Banarsidas Chandiwala Institute of Hotel Management and Catering Technology (BCIHMCT), Guru Gobind Singh Indraprastha University, Delhi ISBN 978-81-920850-0-5, Pages 166-172, New Delhi, January, 2011.

Empowering front office professionals with implications of personality psychology for understanding guest’s personality characteristics

2010-01-09

Proceedings of National Seminar, Front Office Faculty Development Programme - The Challenges of Imparting Managerial Skills to Build Front Office Personnel, Department of Hotel Management, Christ University, Bangalore Pages 15-29, Bangalore, September, 2010.

Nutraceutical foods and its relevance in hospitality industry

2011-01-03

Proceedings of National Level Conference, Nutritional Evaluation of Foods in Context of the Hospitality industry, Sunder Deep College of Hotel Management, Ghaziabad (Gautam Buddh Technical University, Lucknow), March, 2011.

Strengthening the delivery mechanism in hospitality management education by applying the implications of sound pedagogical theories

2009-01-01

Proceedings of Indian Hospitality Congress National Conference, Hospitality Management Education- Issues and Challenges, Centre for Mountain Tourism & Hospitality Studies, HNB Garhwal University, Uttarakhand in association with Durgapur Society of Management Science, Durgapur, West Bengal Page 65-66, Durgapur, January, 2009.

Teacher empowerment for designing extension activities as part of holistic curriculum for hospitality and tourism sectors

2008-01-01

Proceedings of AICTE Sponsored National Conference, Operations & Management Practices in Indian Hotel Industry - Prospects & Challenges, HNB Garhwal University Page 32, Dehradun, January, 2008.

A critique on the recommendations of the draft proposals of the ministry of tourism for 11th five year plan - imperatives for paradigm shift in human resource development and capacity building initiatives in hospitality and tourism domains

2008-01-03

Proceedings of AICTE Sponsored National Conference, Indian Hospitality Industry-Contemporary Issues, HNB Garhwal University Page 35, Rishikesh, March, 2008.