Simi Mary Devasia

Assistant Professor - Selection Grade

Welcomgroup Graduate School of Hotel Administration | WGSHA Manipal - Manipal Academy of Higher Education

Qualification: Master of Tourism Management

CURRENT ACADEMIC ROLE & RESPONSIBILITIES

    Simi Mary Devasia is currently handling practical sessions as well as the theory classes, for the students of BHM and M.Sc (Dietetics and Applied Nutrition) 

SUBJECTS CURRENTLY TEACHING

Subject Semester / Year
Fundamentals of Front Office Operations Semester 1
Soft skill development Semester 1

ACADEMIC QUALIFICATIONS

Degree Specialisation Institute Year of passing
MTM (Master of Tourism Management) Tourism Management Madurai Kamaraj University . 1999
M.A-(Masters of Arts) French University of Madras 2006
Executive Diploma in Human Resource Management (EDPHRM Human Resource Management XLRI, Jamshedpurt 2017

Experience

Institution / Organisation Designation Role Tenure
Munnar Catering College, Munnar, Kerala Principal Principal 1 year 10 months
Ecole Hoteliere Lavasa, Lavasa, Maharashtra Learning Facilitator- French, Services Marketing Teaching 02 years
Amrapali Institute, Haldwani, Uttrakhand Assistant Professor Handling Subjects such as - Front Office Operation, French , Organization Behavior, Human Resources Management, Project work 3.6 years
DINA Institute of Hotel and Businees Management, Pune, Maharashtra Lecturer Handling Subjects such as - Front Office Operation, French , Organization Behavior, Human Resources Management, Project work 1 year
Vel's College of Science, Chennai, Tamilnadu Head of the Department- Front Office Handling Subjects such as - Front Office Operation, French , Project work 5 years

AREAS OF INTEREST, EXPERTISE AND RESEARCH

Area of Interest

Human Resource Management- Hotels, Training and Development - Hotels, French Language, Standard operating Practices- Hotels, Quality audits

Area of Expertise

Human Resource Management- Hotels, Training and Development - Hotels, French Language, Customer Relationship Management - Hotels, Standard Operating Practices- Hotels, Employee Engagement- Hotels, Setting of new hotel projects, Quality audits

Area of Research

Challenges faced in operating hotels / resorts, Challenges with respect to multi skill training of employees in hotels and resorts, Opportunities in Guest entertainment experiences, Emotional contagion in hotels, Eroding customer satisfaction in hotels

Professional Affiliations & Contributions

Has presented 5 case study researches and international conferences and the papers have also been published as part of the conference proceedings in ISSN and ISBN journals.

Won runner-up prize for the case study research at ICBM International Case Conference organized by ICBM, Hyderabad, 2021

Certified Qualified Learning Facilitator- 1 - Ecole Hoteliere Lausanne, Switzerland - 2014 In the role of Pre Opening Training Manager and opened 5 resorts across India with Sterling Holiday Resorts between 2014- 2017

In the role of Learning Manager and opening of Grand Hyatt Kochi, Bolgatty and Lulu International Convention Center, Kochi, Kerala - 2018

In the role of Cluster Training Manager and opened the first 5 star property in Rajamundhry, Andhra Pradesh with Manjeera Sarovar Premiere, 2021