Dr. Yogesh Pai P
Associate Professsor (Senior Scale)
Department of Humanities & Management
Qualification: B.E., M.B.A., M.Phil., Ph.D.
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
- In charge Head of the Department, Department of Humanities & Management.
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Service Operations Management, Healthcare and Business Analytics.
Area of Expertise
Service Operations Management, Healthcare, and Business Analytics.
Area of Research
Service Quality, Service failure and service recovery, Customer experience, Self Service Technologies